AI Chatbot Development

Embedded context awareness enables the chatbot to relate users' follow-up questions to the conversation history and thus provide highly detailed personalized answers, maintaining a continuous flow in the conversation without annoying repetitive questions. Context, in the form of JSON objects, can be pulled from the chat history, the web site where the user is located, backend databases or email messages and meeting notes. Your chatbot will understand user context, session context, and domain-specific and industry contexts. We also configure cost-optimized memory management.

Your chatbot will recognize the user's intent to understand the motive of a chatbot user, the purpose of their message, and accurately interpret it to provide the relevant, personalized response in real-time. To achieve this, we train the chatbot to recognize various types of intents. We perform intent classification to help the bot analyze and then group the messages into 'intents' like Bookings, Scheduling, Order Tracking, Product Information, FAQ, Customer Support, Feedback, and more. For the training, we feed the data into NLP machine learning models. Based on the input, the model will learn to predict user intents.

We empower bots to interact with customers in different languages by incorporating translation capabilities. To achieve this, we design chatbot frameworks that facilitate translation based on conversational intent and context. This enhances user satisfaction, fosters loyalty, and engages customers in their native language.

Your omnichannel chatbot will operate across all channels, eliminating the need to rebuild it for each specific channel such as websites, messengers (including Facebook, Instagram, Viber, WhatsApp, Apple Business Chat, and Google’s Business Messages), mobile apps, email, or voice assistants. Our conversational AI platform allows your team to manage conversations between users and the chatbot. They can address all requests from a centralized location, while chatbot users get responses through their preferred channels. Authenticated users can transition seamlessly between channels during conversations and continue right where they left off, as the chatbot remembers the ongoing dialogue. The chatbot will be able to display emojis, multimedia (images, gifs, videos), and voice.

Through conditional response programming, we ensure that our chatbots deliver personalized and relevant answers to common customer queries.

Our chatbots offer enterprise-level security, ensuring the privacy and safety of your interaction data. The data is securely stored and accessible only to authorized administrators, making our chatbots suitable for various industries such as finance, retail, e-commerce, and more, where data security is crucial.